GOVERNMENT OF INDIA
Ministry of Communications and Information Technology
DEPARTMENT OF TELECOMMUNICATIONS
UNSTARRED QUESTION NO.2696
TO BE ANSWERED ON 16th DECEMBER, 2011
Penalty Against Unsolicited Callers and Message Senders
2696. SHRI RAJEEV CHANDRASEKHAR:
Will the Minister of COMMUNICATIONS AND INFORMATION TECHNOLOGY be pleased to state:
(a) Whether the Telecom Regulatory Authority of India (TRAI) has recently imposed regulations to curb unsolicited calls and messages to mobile phone users by telemarketers and telecom companies;
(b) If so, whether mobile phone users still continue to receive text messages as well as telemarketing calls, in spite of this restriction;
(c) If so, the details thereof and the reasons therefor; and
(d) The penalties imposed against the violators to prevent such harassment to the consumers?
THE MINISTER OF STATE IN THE MINISTRY OF COMMUNICATIONS AND INFORMATION TECHNOLOGY
(SHRI MILIND DEORA)
(a) Yes Sir.
(b) & (c) Since coming into force of "The Telecom Commercial Communications Customer Preference Regulations, 2010" from 27th September 2011, the number of unwanted commercial calls ISMS has come down substantially. Prior to coming into force of this regulation, on an average 47454 complaints were received per month. (March 2010 to March 2011) However, the total number of complaints lodged by telecom consumers with their service providers from 27th September to 30th November 2011 were only 9746 (4498 complaints per month). From these complaints, it is seen that the complaints largely relate to Unsolicited SMS while complaints relating to unsolicited calls have reduced considerably. Also it is seen that the majority of complaints of Unsolicited Commercial Communications relate to un-registered telemarketers.
(d) To prevent such harassment to the consumers, the following action has been taken against the violators (till 30th November, 2011):-
i. 3409 notices has been sent to subscribers who have not registered as a telemarketer but were doing the telemarketing activities. 410 telephone numbers of such subscribers have been disconnected.
ii. In case of violations by registered telemarketers, since coming into force of these regulations from 2ih September 2011, till 30 November 2011, the Access Providers have penalized registered telemarketers in 18 cases and deposited the amount with TRAI as per the details given below:
Access Service Provider
Number of cases
with TRAI (Rs.)
M/s Tata Teleservices Ltd.
M/s Loop Mobile