GOVERNMENT OF INDIA Ministry of Defence DEPARTMENT OF EX-SERVICEMEN WELFARE

RAJYA SABHA UNSTARRED QUESTION NO.2218 TO BE ANSWERED ON 16.3.2011 Online Complaint Facility for Ex-Servicemen

2218.  SHRI RAJEEV CHANDRASEKHAR:

Will the Minister of DEFENCE be pleased to state:

(a)     whether it is a fact that Government proposes to provide an online complaint facility for ex-servicemen in the country;

(b)    if so, the details thereof; and

(c)     by when this facility will become operational?

ANSWER (SHRI M.M. PALLAM RAJU) MINISTER OF STATE IN THE MINISTRY OF DEFENCE

(a)   to (c): The Government has engaged a vendor in consultation with Consultancy Development Centre, a Government of India concern to design and develop a portal for Department of Ex-servicemen Welfare which will also have online complaint facility for ex-servicemen and their dependents. The facility is expected to be operational during the next financial year.