The capability gaps in the TRAI that are required to deliver on this vision of an open, fair and safe internet are becoming painfully clear. It has consistently under-delivered on its consumer and public interest mandate — a mandate for which it has powers under the TRAI Act.
The following reforms need to be undertaken in order to correct this:
i. Empower TRAI so that it can may regulate and effectively enforce consumer rights;
ii. Ensure a greater degree of accountability to Parliament
iii. Enhancing TRAI’s capacity and capability by providing unfettered access to talent and human resources from both, the government and private sector
iv. TRAI’s financial autonomy and independence should be ensured by giving a share in the Union Budget